NEDA’s Customer Care Help Line service (Customer care no. 9415609080) is operational at the Training Centre since 22 nd September 2005. The objective of this Customer Care Service is to provide all the information regarding Non-Conventional Energy Systems, devices and schemes to various beneficiaries who called on the help line phone no. Queries of the prospective beneficiaries regarding technology of different systems of renewable energy programmes, their cost, subsidy, procedure for systems booking, their availability, suppl repair and NEDA’s new programmes being under taken in the field o Renewable Energy were satisfied through this service. The centre has receied approximately 4714 queries in the year 2008-09. According to queries received from beneficiaries complete and detailed information was prvided to them. Besides, if there were booking of systems, accordingly Aditya Solar Shop of concerned District was intimated for necessary action. The queries received on the customer care no. were systematicallevant information and adequate instructions were sent to the concern project office of the district for necessary action under intimation to the head office and summarized monthly report on the calls received is placed before Director NEDA for information / monitoring.
Complaint Management System (CMS) is operational at UPNEDA Head Quarter that has been integrated with TOLL FREE NO.1800-180-0005 Complaint of Systems can be reported on toll free no. as well as information regarding Non-conventional Energy Systems, devices and schemes is available on toll-free-no.